How Mediation Works
A mediator is a neutral third party who helps parties discuss difficult issues with the intent of arriving at a mutual agreement.
The basic steps in the mediation process include:
- Gathering information
- Developing options to resolve each issue
- Negotiating with the intent of resolving differences
- Creating a solution that addresses each party’s “must haves”
Parties in mediation create their own solutions with the help of the mediator. The mediator does not have any decision-making power over the outcome. The mediator facilitates the discussion and can coach the two parties separately about other perspectives on the conflict they are attempting to resolve.